Once your furniture is in your home and you discover the furniture doesn’t fit or isn’t quite what you imagined, you can request to return your items within 7 days of delivery or pickup. All merchandise eligible for return must be in like-new condition and free from odors, pet hair, debris, stains, markings, or any other signs of wear or damage. All returned items are subject to inspection by an authorized Tru Furniture representative prior to acceptance. Tru Furniture reserves the right to deny a return or assess a restocking fee of up to fifty percent (50%) of the purchase price if the merchandise fails to meet the stated condition requirements.
Stock Items: 100% on Tru Furniture gift card. OR 90% back on debit or credit card.
Need us to pick it up: $49 local / $99 21-55 miles.
Custom Orders / Ordered Items: 75% on Tru Furniture gift card or return on card for custom orders. SEE FFULL DETAILS
Items purchased “AS-IS” are final sales and cannot be returned or cancelled. Some of these items may be sold with pre-existing defects or imperfections, so it’s a good idea to inspect these items in person before making a purchase.
One-time comfort exchange within 100 nights of possession of a new mattress purchase for eligible mattress in the store. Close out, floor model or specified ‘as is’ mattresses do not qualify.When exchanging for a mattress of less value you will recieve difference in store credit that may be applied at a 50% rate.
Non-Returnable: Stained, damaged, or unsanitary mattresses cannot be returned or exchanged. We also cannot return or exchange any mattress with the Mattress Law tags removed. No returns on sheets, mattress protectors, or pillows.
Need us to pick it up $99 within 55 miles/ $199 exchange fee 55+miles away from store.
Address in: 97411, 97420, 97420, 97423, 97449, 97459
During Any Business Hours - Call Ahead to Ensure Warehouse Staff Available f you need help loading
On Eligible Items - Some assembly may be required - delivery by UPS, USPS, or similar
Delivered to the first dry area outside of home (front door, porch, or garage). You will be responsible for further transport beyond that point.
2 Hour Arrival Appointment Window. Full service delivery to any room of your house. Unboxing, assembly, package removal all handled by our team
*Participating Items. 2 Hour arrival Appointment Window. Full service delivery to any room of your house. Unboxing, assembly, package removal all handled by our team
Guaranteed 30-Minute Arrival window on day and time of your choice. Next day included when available and up to 2 item haul away included. Full service delivery to any room, including bedframes, all assembly and removal of packagin.
Mattress Haul Away During Delivery
$99 *includes box spring. Additional mattress haul away $59
We’re unable to remove or dispose of your existing furniture.
For local removal services contact Coos Junk Removal at 541-982-5865
Relocate Furniture $19 per item - our team will move your current furniture to a different room or garage*
Multi Stop Delivery - 20% discounted delivery fee from above per location
*call store for details
