Once your furniture is in your home and you discover the furniture doesn’t fit or isn’t quite what you imagined, you can request to return your items within 7 days of delivery or pickup.
Stock Items: 100% on Tru Furniture gift card. OR 90% back on debit or credit card.
Need us to pick it up: $49 local / $99 21-55 miles.
Custom Orders: 75% on Tru Furniture gift card or return on card for custom orders.
Items purchased “AS-IS” are final sales and cannot be returned or cancelled. Some of these items may be sold with pre-existing defects or imperfections, so it’s a good idea to inspect these items in person before making a purchase.
One comfort exchange between 21 days and 100 days. 90% back on gift card or original payment method.
Non-Returnable: Stained, damaged, or unsanitary mattresses cannot be returned or exchanged. We also cannot return or exchange any mattress with the Mattress Law tags removed.
Need us to pick it up $49 local / $99 21-55 miles
Address in: 97411, 97420, 97420, 97423, 97449, 97459
During Any Business Hours - Call Ahead to Ensure Warehouse Staff Available f you need help loading
On Eligible Items - Some assembly may be required - delivery by UPS, USPS, or similar
Delivered to the first dry area outside of home (front door, porch, or garage). You will be responsible for further transport beyond that point.
2 Hour Arrival Appointment Window. Full service delivery to any room of your house. Unboxing, assembly, package removal all handled by our team
*Participating Items. 2 Hour arrival Appointment Window. Full service delivery to any room of your house. Unboxing, assembly, package removal all handled by our team
Guaranteed 30-Minute Arrival window on day and time of your choice. Next day included when available and up to 2 item haul away included. Full service delivery to any room, including bedframes, all assembly and removal of packagin.
Haul Away During Delivery
$59 per item *must be pre approved.
Free qty 1 mattress haul away per purchase of mattress. *includes box spring. Additional mattress haul away $59
Relocate Furniture $19 per item - our team will move your current furniture to a different room or garage*
Multi Stop Delivery - 20% discounted delivery fee from above per location*
Transfer Piece to New Owner $199 per item - giving away that piece you're replacing? Our team will help transfer it*
*call store for details
